Have you read our intro to Peptalkr forms? Start there if you haven't. If you're looking to learn more about intake forms - you're in the right place 👌🏼
Want to see what our standard feedback form looks like?
We can change the questions in any way - use the chat bubble to send us your existing intake form questions, or provide us with your changes.
How the form is sent to clients:
You'll need to create an email or SMS that includes the form link (you can get this link from the Forms tab of your account). It's easy and we have a guided tutorial here:
Where the responses are stored:
A google spreadsheet which you can access from the Forms tab of your account.
👉 Please do not edit the tab where we send the feedback responses as this can cause the connection to break. Instead, create a new tab if you want to process/manipulate any of the data. Formulas can help you do all kinda of things - such as calculate averages for each practitioner, collate negative feedback and even hyperlink responses to client files.
Information we collect automatically
Peptalkr forms can automatically pass data into the form without the patient having to fill in a field. This is handy for collecting data automatically to make the patient experience smoother, while still giving you the information you need to follow up their feedback (if needed).
Peptalkr form URLs look like this:
https://peptalkr.typeform.com/to/A1B2C3D4#a=[appid]&name=[patientfirstname]&p=[practitioner]&b=[business]
Everything from the # symbol onwards, is doing the job of automatically passing data into the form. Here's what each 'part' of the URL does:
https://peptalkr.typeform.com/to/XJYx4h1r#a=xxxxx&name=xxxxx&p=xxxxx&b=xxxxx
Data | URL fragment that does this | How it is used |
Patient name | name=[patientfirstname] | So you can see the patient's first name in the response spreadhseet. |
Practitioner they saw | p=[practitioner]
| So you can see the treating practitioner's name in the response spreadhseet. |
Appointment details | a=[appid] | So you can open up the specific appointment they attended in Cliniko should you need to know the date, appointment type or anything else about that appointment. |
Business | b=[business] | So you can see which business they visited (if you have multiple businesses in Cliniko). |
The # is what marks the 'first' automatic data point.
The & symbols must separate any other automatic data points.
You can remove any you don't want/need to pass through, particularly if you want to shorten the length of thew URL for use in an SMS.
👉 For example, the SMS version you might just want to include the appointment ID only, in which case the URL would look like this:
https://peptalkr.typeform.com/to/A1B2C3D4#a=[appid]
Can I use my own feedback forms I've set up elsewhere?
Yes! You'll just need to replace any links to the Peptalkr form in your emails/SMS with your own form link (Survey Monkey etc).
Can I change the feedback form?
Yep. Simply use the chat bubble to let us know what you'd like to change on the form and we can update it all from our end.
My form URL looks different to above?
Some of our users have 'legacy' forms which are slightly different. For example, you might see prac=[pracrtitioner] instead of p=[practitioner] - this is fine, it still works! Don't change it. But do contact us if you want us to add a datapoint that is not currently there (such as 'Business')