Have you read our intro to Peptalkr forms? Start there if you haven't. If you're looking to learn more about our feedback form - you're in the right place 👌🏼
Want to see what our standard feedback form looks like?
We can change the questions in any way - use the chat bubble to send us your existing intake form questions, or provide us with your changes.
How the form is sent to clients:
You have two options:
1 - with Peptalkr (recommended)
Send it with a Peptalkr transactional email or SMS
2 - manually
Send it manually by email or SMS to a specific patient.
Where to find the responses
All form responses are collected automatically in a Google Sheet.
To access it, click this link on the Forms tab of your account.
You will need a Google Account to view and edit the sheet - you should have one if you use Google Analytics, Google My Business or any other Google product.
Request access by logging in and pressing the 'Request access' button if you see an error message.
Viewing my average ratings
If you collect ratings or NPS scores - you can view your averages by:
Viewing the feedback dashboard which does it automatically.
Using a new tab on the Google sheet which uses formulas to calculate the data in any way you want.
👉 Please do not edit the tab where we send the feedback responses as this can cause the connection to break. Instead, create a new tab if you want to process/manipulate any of the data with formulas.
Did you know Google sheets can be used in SO many ways to visualise your data? Try using your Feedback sheet with Google Looker Studio (formerly Data Studio) to create graphs and charts (or get your marketing person to do it 😉)
The feedback dashboard
Separate to your Google Sheet, you also get a feedback dashboard which automatically shows you your averages.
Here's an example:
To access the feedback dashboard
Click this link on the Forms tab of your account.
Don't see the dashboard link? Open a chat with us to request one.
Information we collect automatically
Peptalkr forms can automatically pass data into the form without the patient having to fill in a field. This is handy for collecting data automatically to make the patient experience smoother, while still giving you the information you need to follow up their feedback (if needed).
Peptalkr form URLs look like this:
https://peptalkr.typeform.com/to/A1B2C3D4#a=[appid]&name=[patientfirstname]&p=[practitioner]&b=[business]
Everything from the # symbol onwards, is doing the job of automatically passing data into the form. Here's what each 'part' of the URL does:
https://peptalkr.typeform.com/to/XJYx4h1r#a=xxxxx&name=xxxxx&p=xxxxx&b=xxxxx
Data | URL fragment that does this | How it is used |
Patient name | name=[patientfirstname] | So you can see the patient's first name in the response spreadhseet. |
Practitioner they saw | p=[practitioner]
| So you can see the treating practitioner's name in the response spreadhseet. |
Appointment details | a=[appid] | So you can open up the specific appointment they attended in Cliniko should you need to know the date, appointment type or anything else about that appointment. |
Business | b=[business] | So you can see which business they visited (if you have multiple businesses in Cliniko). |
The # is what marks the 'first' automatic data point.
The & symbols must separate any other automatic data points.
You can remove any you don't want/need to pass through, particularly if you want to shorten the length of thew URL for use in an SMS.
👉 For example, the SMS version you might just want to include the appointment ID only, in which case the URL would look like this:
https://peptalkr.typeform.com/to/A1B2C3D4#a=[appid]
FAQS
Can I use my own feedback forms I've set up elsewhere with Peptalkr?
Yes! You'll just need to replace any links to the Peptalkr form in your emails/SMS with your own form link (Survey Monkey etc).
How do I get Google Reviews?
When your feedback form is created by our onboarding specialists, we automatically include a link to a Google Search for your business name if the respondent scores a 9 or 10 out of 10 on the NPS rating question.
You will need to send us your actual Google Review request link for us to add that in. Follow this tutorial.
Can I change the feedback form?
Yep. Simply use the chat bubble to let us know what you'd like to change on the form and we can update it all from our end.
My form URL looks different to above?
Some of our users have 'legacy' forms which are slightly different. For example, you might see prac=[pracrtitioner] instead of p=[practitioner] - this is fine, it still works! Don't change it. But do contact us if you want us to add a datapoint that is not currently there (such as 'Business')