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Do confirmations send for rescheduled appointments?
Do confirmations send for rescheduled appointments?
Monique Clark avatar
Written by Monique Clark
Updated over a week ago

If you're using Peptalkr to send your appointment confirmations, then yes - rescheduled appointments will trigger a fresh confirmation - but only if certain requirements are met.

Requirements (one of the following):

  • The appointment date or time has changed

  • The appointment type has changed

  • The treating practitioner has changed

If multiple changes are made to an appointment within a short space of time (5 minutes), only one email will send.

If Peptalkr had not ever sent a confirmation prior to the rescheduling (because you didn't have a confirmation message matching the conditions of this appointment at that time), then a confirmation will send when the appointment is rescheduled provided it does now match the conditions of a Peptalkr confirmation.

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