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Do confirmations send for rescheduled appointments?
Do confirmations send for rescheduled appointments?
Monique Clark avatar
Written by Monique Clark
Updated over 10 months ago

If you're using Peptalkr to send your appointment confirmations, then yes - rescheduled appointments will trigger a fresh confirmation - but only if certain requirements are met.

Requirements (one of the following):

  • The appointment date or time has changed

  • The appointment type has changed

  • The treating practitioner has changed

If multiple changes are made to an appointment within a short space of time (5 minutes), only one email will send.

If Peptalkr had not ever sent a confirmation prior to the rescheduling (because you didn't have a confirmation message matching the conditions of this appointment at that time), then a confirmation will send when the appointment is rescheduled provided it does now match the conditions of your confirmation trigger.

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