Troubleshooting & FAQs
Non-marketing email and SMS compliance
Do confirmations send for rescheduled appointments?
How to ensure patients still receive pre-appointment messages if they make a last minute booking
How to send myself a test of a triggered transactional email or SMS before turning on/sending
Why can't I do age-based targeting?
Insert a Google Maps directions link into an SMS or email
Why can’t I add a countdown timer to my emails?
I get an error message when I try to send a test transactional email
Not receiving tests or campaign summary emails?
I am seeing an error, white screen or Peptalkr isn't loading properly
Trigger troubleshooting guide
Stop specific appointment types from sending any Peptalkr email or SMS
Patients are receiving multiple recalls in a short period
Cheat sheet: Trigger & Filter common misconfigurations
Email variable troubleshooting guide