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Troubleshooting & FAQs
Non-marketing email and SMS compliance
Do confirmations send for rescheduled appointments?
How to ensure patients still receive pre-appointment messages if they make a last minute bookingWhat happens to my scheduled email/SMS if a patient books at the very last minute?
How to send myself a test of a triggered transactional email or SMS before turning on/sendingWhen sending SMS and Smart (Transactional) Email, you may want to test that your personalisation [variables] are working correctly.
Why can't I do age-based targeting?
Insert a Google Maps directions link into an SMS or email
I get an error message when I try to send a test transactional email
Not receiving tests or campaign summary emails?
I am seeing an error or white screen when trying to access Peptalkr
My trigger isn't sending to the people it should
Stop specific appointment types from sending any Peptalkr email or SMS
Patients are receiving multiple recalls in a short period