👉 This article is relevant to Smart (Transactional) email and SMS. For Automated Journeys and Campaigns click here.
--
Testing personalisation variables
If you have just set up a new SMS or email trigger, and it hasn't sent to a real patient yet - you can test what the variables look like by going to the 'Triggers' page for email and pressing the little email icon to send yourself a test. It will go to the email address you use to login to Peptalkr.
For SMS, just go to the 'Send SMS' tab and press the little message icon to send yourself a test. It will be sent to the mobile number you have entered in the 'Mobile Contact Number' field on the Settings page of your account.
To see actual emails that have sent to real patients/clients:
Go to 'Send Email' > Transactional > Delivery Log (located under green button on right hand side of screen)
From the Delivery Log you can see actual copies of all transactional emails that have been sent. Click the subject line to view the actual email that was sent to the patient - which will include the variables that were displayed for that person.
To see actual SMS that have sent to real patients/clients:
If you have the Communication Log enabled:
'Send SMS' > Click 'Details' on the SMS you want to check > At the bottom of the summary screen you can see a log of all SMS that have been sent. Click on the Patient ID and this will open Cliniko, and show you an actual copy of the SMS that was sent in the 'Extra Information' field of the patient file.
If you don't have the Communication Log enabled:
It is not currently possible to see the real SMS. So try sending yourself a test instead, or speak to our team and we can check our logs for you.