☝️ Please note these variables only work on Transactional emails. Automated Journeys and Campaigns have a different set of custom fields as they function differently.

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You can use variables to insert data specific to your recipients into emails. Things such as your patient's first name, last appointment date, last practitioner's name and so much more.

Your variables for transactional emails differ slightly to those used in Automations and Campaigns. This is because Transactional emails pull their data from specific appointments in Cliniko, whereas Automations and Campaigns pull their data from patient profiles.

this is used to display your patient's first name (if you have a preferred name set in Cliniko, it will display the patient's preferred name)
e.g: Joe

if you have a preferred name set in Cliniko, this will not display the preferred name, but instead the actual first name.
e.g: Joseph

this is used to display your patient's email address
e.g: [email protected]

this is used to display your patient's appointment type
e.g: Initial Consultation

this is used to display your patient's appointment category
e.g: Chiropractic

this is used to display your patient's Practitioner's full name
e.g Justine Davies

this is used to display your patient's Practitioner's first name
e.g Justine

this is used to display your patient's Practitioner's email address as it is set up in Cliniko
e.g [email protected]

this is used to display your patient's Appointment start date and time (time is displayed in your businesses timezone).
e.g Friday, 24 May 10:45am

this is used to display your patient's Appointment start date and time including the businesses timezone.
e.g Friday, 24 May 10:45am (AEST)

this is used to display your patient's Appointment start date only, without the time.
e.g Friday, 24 May

this is used to display your patient's Appointment start date only, without the time.
e.g 10:34am

this is used to display your Business name
e.g Peptalkr Clinic

this is used to display your Business display name
e.g Peptalkr Clinic Wooloomooloo

*In business settings you can set both a Business name and a Business display name.

this is used to display your Business's city/suburb
e.g Wooloomooloo

this is used to display your Business address as has been set in Cliniko business settings
e.g 123 Fake Street, Fakeville, NSW 2000

this is used to display your Business email address as has been set in Cliniko business settings
e.g [email protected]

this is used to display your Business contact information as has been set in Cliniko business settings
e.g
Phone - 02 000 000
Fax - 02 111 111

this is used to display the reception email you have set on the Settings page

this is used to display the link to your online bookings if you have set one on the Settings page.

this is used to display the link to your primary new patient form that was created by Peptalkr. If you have your own NP form link, do not use this variable and just paste your link in directly.

this is used to display the link to your primary feedback form that was created by Peptalkr. If you have your own NP form link, do not use this variable and just paste your link in directly.

this is used to display the patient address - note we only display 'line 1' of the address (street number and name) for security and privacy reasons.

e.g 123 Sydney Street

this is used to display the appointment ID
e.g Peptalkr Clinic

This is used to cancel the appointment that triggered this message. It will only work when you use the following trigger types:
1. Before the appointment
2. When an appointment is created

3. After an appointment is marked DNA

This is used to provide the link to the telehealth appointment. It should only be used in triggers that relate to telehealth appointment types.

If you have selected 'This is a marketing email' during the trigger building process, then, by law you need to include an unsubscribe link. Simply add some text saying 'Unsubscribe;' to the bottom of your email then link it to [unsubscribelink] and that will automatically add in a link to that person to unsubscribe.

this is used to display your patient's full name.
e.g: Joe Bloggs

this is used to display your patient's last name
e.g: Bloggs
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