☝️ Please note these variables only work on Transactional emails. Automated Journeys and Campaigns have a different set of custom fields as they function differently.

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You can use variables to insert data specific to your recipients into emails. Things such as your patient's first name, last appointment date, last practitioner's name and so much more.

Variables for Transactional Emails

Your variables for transactional emails differ slightly to those used in Automations and Campaigns. This is because Transactional emails pull their data from specific appointments in Cliniko, whereas Automations and Campaigns pull their data from patient profiles.

[patientfirstname]

this is used to display your patient's first name
e.g: Joe

[appointmenttype]

this is used to display your patient's appointment type
e.g: Initial Consultation

[appointmentcategory]

this is used to display your patient's appointment category
e.g: Chiropractic

[practitioner]

this is used to display your patient's Practitioner's full name
e.g Justine Davies

[practitionerfirstname]

this is used to display your patient's Practitioner's first name
e.g Justine

[appointmentstart]

this is used to display your patient's Appointment start date and time
e.g Friday, 24 May 10:45am

[business]

this is used to display your Business name
e.g Peptalkr Clinic

[businessdisplayname]

this is used to display your Business display name
e.g Peptalkr Clinic Wooloomooloo

*In business settings you can set both a Business name and a Business display name.

[businesscity]

this is used to display your Business's city/suburb
e.g Wooloomooloo

[receptionemail]

this is used to display the reception email you have set on the Settings page

[bookinglink]

this is used to display the link to your online bookings if you have set one on the Settings page.

[primarynpform]

this is used to display the link to your primary new patient form that was created by Peptalkr. If you have your own NP form link, do not use this variable and just paste your link in directly.

[feedbackform]

this is used to display the link to your primary feedback form that was created by Peptalkr. If you have your own NP form link, do not use this variable and just paste your link in directly.

[patientaddress]

this is used to display the patient address - note we only display 'line 1' of the address (street number and name) for security and privacy reasons.

e.g 123 Sydney Street

[appId]

this is used to display the appointment ID
e.g Peptalkr Clinic

The following variables have been removed from Peptalkr. Why? Read here.

[patient]

this is used to display your patient's full name.
e.g: Joe Bloggs

[patientlastname]

this is used to display your patient's last name
e.g: Bloggs

Variables for Automations and Campaigns

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