When someone replies to an email sent through Peptalkr, their response goes to the email address that sent it – unless you’ve set up a different reply-to email. Here’s everything you need to know about handling replies.
Emails sent through Peptalkr can receive replies, and where those replies go depends on how you’ve set things up:
By default, replies go to the sending email address.
If you’ve added a reply-to email address, replies will go there instead.
If you want to send emails from your own email domain, you must verify your domain with Peptalkr first.
How to set a reply-to address
No matter which type of Peptalkr email you send, you can always choose the reply-to email address that receives replies.
📅 Transactional | On the create email step, under Who is it from? click on You can use a different reply-to address and enter any email address (can be gmail or other free email addresses) |
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🚀 Campaigns | On the campaign settings page, under From, tick the Use a different email address for replies box and enter any email address (can be gmail or other free email addresses) | 
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▶️ Automations | Click on any of the email steps in your workflow and under From, tick the Send any replies to a different email address box and enter any email address (can be gmail or other free email addresses) |
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Tips for managing replies
Here are our recommendations to help you manage email replies effectively:
Always set a reply-to address if you’re sending from Peptalkr’s email domain (@peptalkr.app) – this ensures replies reach you.
Choose a sending email address you don’t mind receiving bounce notifications or out-of-office replies to.
Avoid using [email protected] as this can hurt your email deliverability.
Setting the reply email address with a variable
Transactional emails allow you to send email as though the treating practitioner or a specific business in your Cliniko account has sent them.
You can make life easier, by configuring replies go to the practitioners email or the business email.
Email replies to go to the practitioner's email address
You can insert the treating practitioner's email into the 'Reply-to' email field ensure replies are sent to the treating practitioner directly.
You'd do this by entering the [practitioneremail] variable, then add a 'Fallback' which ensures there's a backup email address to reply to if for some reason the practitioners email address is not available (e.g. the practitioner has been archived from your Cliniko account).
Here's an example:
You can copy this:
[practitioneremail, [email protected]]
Important
You MUST replace "[email protected]" above with YOUR desired reply email address - e.g. your reception / admin email.
Video tutorial:
Email replies to go to the business email address
Use the same steps as above, but use the [businessreplyemail] variable instead.
You still need a fallback, as businesses can also be archived.
Best practices
Use a monitored email address
Make sure the reply-to email is an address that someone actively checks, so you don’t miss any important responses.
Consider a custom sending email
Use an email like [email protected] or [email protected] to keep things professional.
Avoid clutter
If you’re receiving lots of auto-replies (e.g., out-of-office notifications), try this:
Create an alias email for sending (e.g., [email protected]).
Set up a filter in your email client to move auto-replies to a specific folder.
Never use [email protected]
This can harm your email deliverability and make it harder for recipients to engage with you.
FAQs
What happens if I don’t set a reply-to email?
Replies will go to the sending email address. If you’re using @peptalkr.app, these replies won’t be forwarded to you.
Can I set a default reply email address?
No - each email needs the reply address set independently. This is a conscious choice that only takes an extra moment, but ensures replies land exactly where you want them to for each email you send or automate.
Can I see email replies in Peptalkr?
No, replies are managed through your email inbox, not in the Peptalkr dashboard.
Can I stop receiving auto-replies?
You can’t block them, but by using a filtered alias email or a dedicated reply-to address, you can manage them better.