Contacting your patients has never been easier. Our super-duper user-friendly interface means sending important text messages to any group of your patients can be done in minutes.
Peptalkr allows you to send highly-targeted SMS to patients in your Cliniko account. There are 2 types of SMS you can send:
♻️ Automated recurring
📣 One-off blasts
Let's learn more about each below:
♻️ Automated recurring SMS
These are SMS messages that send themselves when certain things happen in Cliniko. For example, recalls that are automatically sent 7 days after a patient's last appointment (when no future appointment has been booked), or an SMS that sends a survey link to patients 1 day after their last appointment.
There are countless SMS you can send using this feature. For more ideas click here.
📣 One-off blast SMS
These are SMS messages that you send in one big hit - such as an important announcement, special offer or bulk recall.
You select who receives it (filter by things such as last or next appointment date range, last practitioner seen, appointment type booked and more), and when they receive it - schedule it to send in the future, or send it now.
FAQs
How much do SMS cost?
How much do SMS cost?
SMS credits are 10c (AUD) each and can be purchased in packs from the Send SMS page of your account. Each credit can send an SMS up to 160 characters. Longer SMS will take up 2+ credits depending on the length.
You cannot use your Cliniko SMS credits with Peptalkr. We are two independent systems.
Why use Peptalkr over Cliniko for SMS blasts?
Why use Peptalkr over Cliniko for SMS blasts?
Cliniko SMS are very limited in how you can target patients. Cliniko SMS only allow you target based on:
1. Last business visited
2. Last practitioner seen
3. Last appointment date (range)
Peptalkr SMS can be sent based on a patient's entire appointment history, specific appointment types or categories, medical alerts in a patient's profile, their sex and so much more. The SMS wizard makes targeting easy.
What can I do with automated SMS that Cliniko can't?
What can I do with automated SMS that Cliniko can't?
Cliniko SMS can only send automated reminders - nothing else.
Peptalkr can send a multitude of SMS types:
- Recalls/reactivations
- Feedback requests
- Follow ups
- DNA appointment notices
So much more!
What phone number will the SMS messages come from?
What phone number will the SMS messages come from?
They won't come from a number. We send SMS from an Branded Sender ID - meaning, they appear to come from a name rather than a phone number. For example:
My Clinic
By default they are sent from Peptalkr. In order to set your own custom sender ID, ensure you read this article.
Can people reply to the messages?
Can people reply to the messages?
Peptalkr SMS are non-reply SMS. We don't want to create more admin work for you, nor do we want to confuse your patients by sending SMS from a different phone number than Cliniko's reminders. As such, your SMS need to include instructions (such as a link to your intake form, or booking page) or a method of reply (such as your phone number or email address) so patients can take the action you require them to.
Can I personalise the SMS to the patient?
Can I personalise the SMS to the patient?
You most certainly can! Click here to learn more about Personalisation in SMS.
Can I upload a custom list of people to send an SMS to?
Can I upload a custom list of people to send an SMS to?
At this stage, no. You can only select patients/clients from your Cliniko account. You select them using the SMS wizard which walks you through all the targeting steps.