You can use variables to insert data specific to your recipients into emails. Things such as your patient's first name, last appointment date, last practitioner's name and so much more.

Variables for SMS

Your variables for SMS can be used in bith Automated Recurring and One-Off Blasts.

For automated recurring they will recall the information specific to the appointment that triggered the SMS.

For one-off blasts they will recall the information specific to the nearest matching appointment for that patient per your appointment range. For example, if you are targeting all patients with an appointment between September 1st and September 20th - if a patient has multiple appointments within that range, the appointment for that patient that is closest to September 1st will be recalled in the SMS variables.

[patientfirstname]

this is used to display your patient's first name (or preferred first name if you have one set)
e.g: Joe

[patientactualfirstname]

if you have a preferred name set in Cliniko, this will not display the preferred name, but instead the actual first name.
e.g: Joseph

[patientemail]

this is used to display your patient's email address
e.g: [email protected]

[appointmenttype]

this is used to display your patient's appointment type
e.g: Initial Consultation

[appointmentcategory]

this is used to display your patient's appointment category
e.g: Chiropractic

[practitioner]

this is used to display your patient's Practitioner's full name
e.g Justine Davies

[practitionerfirstname]

this is used to display your patient's Practitioner's first name
e.g Justine

[practitioneremail]

this is used to display your patient's Practitioner's email address as it is set up in Cliniko
e.g [email protected]

[appointmentstart]

this is used to display your patient's Appointment start date and time. (Displayed in your businesses timezone).
e.g Friday, 24 May 10:45am

[appointmentstarttimezone]

this is used to display your patient's Appointment start date and time including the businesses timezone.
e.g Friday, 24 May 10:45am (AEST)

[appointmentstartdate]

this is used to display your patient's Appointment start date only, without the time.
e.g Friday, 24 May

[appointmentstarttime]

this is used to display your patient's Appointment start date only, without the time.
e.g 10:34am

[business]

this is used to display your Business name
e.g Peptalkr Clinic

[businessdisplayname]

this is used to display your Business display name
e.g Peptalkr Clinic Wooloomooloo

*In business settings you can set both a Business name and a Business display name.

[businesscity]

this is used to display your Business's city/suburb
e.g Wooloomooloo

[businessaddress]

this is used to display your Business address as has been set in Cliniko business settings
e.g 123 Fake Street, Fakeville, NSW 2000

[businessreplyemail]

this is used to display your Business email address as has been set in Cliniko business settings
e.g [email protected]

[businesscontact]

this is used to display your Business contact information as has been set in Cliniko business settings
e.g
Phone - 02 000 000
Fax - 02 111 111

[receptionemail]

this is used to display the reception email you have set on the Settings page

[bookinglink]

this is used to display the link to your online bookings if you have set one on the Settings page.

[primarynpform]

this is used to display the link to your primary new patient form that was created by Peptalkr. If you have your own NP form link, do not use this variable and just paste your link in directly.

[feedbackform]

this is used to display the link to your primary feedback form that was created by Peptalkr. If you have your own NP form link, do not use this variable and just paste your link in directly.

[patientaddress]

this is used to display the patient address - note we only display 'line 1' of the address (street number and name) for security and privacy reasons.

e.g 123 Sydney Street

[appId]

this is used to display the appointment ID
e.g Peptalkr Clinic

[cancellationlink]

This is used to cancel the appointment that triggered this message. It will only work when you use the following trigger types:
1. Before the appointment
2. When an appointment is created

3. After an appointment is marked DNA

[telehealthlink]

This is used to provide the link to the telehealth appointment. It should only be used in triggers that relate to telehealth appointment types.

The following variables have been removed from Peptalkr. Why? Read here.

[patient]

this is used to display your patient's full name.
e.g: Joe Bloggs

[patientlastname]

this is used to display your patient's last name
e.g: Bloggs

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