The transactional email delivery log lists and displays the status of every transactional email you have sent through our system, limited to the last 90 days.
To find the delivery log, open the Email manager and click Transactional in the top bar.
Then click on Delivery log (1)
To see the delivery log for a particular Transactional email, click the email name (2)
Search by email
If you want to search for a particular email address and see what has been sent to them:
Open the Delivery log
Enter the email address into the Search delivery log field in the top right
This will show you all Transactional emails that email address has received in the last 90 days.
You can also search by recipient name, subject line and sender name.
From here, you can also see what Campaigns and Automated Journeys have been sent to this person - click their email address (in blue) and then click 
This will open a view of their data stored in the marketing list, including a column for their Activity.
View a specific email
If you want to view the exact copy of an email that was sent to a particular recipient, you can click the subject line of the email displayed in the delivery log (marked in blue).
This will open the exact email they received in a new window - complete with personalisations.
Email content is only stored for 30 days, so if the subject line is not blue and clickable, it's because the email was sent more than 30 days ago.
Send status
In the delivery log, you'll notice a circle to the right of each email listed, which changes colour depending on the status of the email:
Green — The email has been sent with no errors reported.
Red — The email has bounced or been reported as spam.
Grey — The email is being held in a queue before sending is complete.
Queued emails can happen when you are a relatively new user of Peptalkr, or new to sending email. This is a protective measure to ensure your emails are not considered spam. Queued emails will send
Engagement (click and open rates)
The transactional email tab will display your open and click rates for each transactional emaikl you send.
When you are searching for a specific recipient in the delivery log, you can see whether they opened or clicked a link.
Open and click data is stored for 90 days.
Resend transactional emails
If a customer reports they cannot find a particular transactional email, you can resend it to them. Use the tutorial below to find out how.
Be sure to check their email address - if their email has a typo in Cliniko, it'll have a typo in Peptalkr and may be the reason why an email was not received.