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Using Peptalkr forms with Cliniko emails & SMS
Using Peptalkr forms with Cliniko emails & SMS

Want to send your Peptalkr intake forms with a Cliniko reminder or confirmation template, instead of Peptalkr? Here's how.

Updated over a week ago

Integrating Peptalkr intake forms with Cliniko's built in email and SMS templates offers a streamlined process for users who wish to continue using Cliniko's built in email reminders and confirmations.

📧 Email reminders or confirmations

If you already have a new patient confirmation/reminder template in Cliniko, and want to include your Peptalkr form URL in your existing template follow these steps.

1. Copy the Form URL from your Peptalkr account

Start by logging into your Peptalkr account.

Navigate to the 'Forms' tab and locate the specific intake form you wish to use.

Press the button to copy the form’s URL, which should look something like this:

https://peptalkr.typeform.com/to/example#a=[appid]&name=[patientfirstname]

2. Edit the Form URL to be compatible with Cliniko's templates

Next, modify the copied URL for use in Cliniko’s templates:

  • Replace [appid] with {{Patient.IdentificationNumber}}

  • Replace [patientfirstname] with {{Patient.FirstName}}

After editing, your URL will look something like this:

https://peptalkr.typeform.com/to/example#a={{Patient.IdentificationNumber}}&name={{Patient.FirstName}}

Why do I have to do this? Cliniko's variables are different to Peptalkr's. While ours are in [brackets], theirs are in {curly.braces} and the terminology is slightly different. It's important to update these so we can still identify the patient filling in the form.

Remember, you can always use Peptalkr to send your intake forms to save yourself the hassle! More on that here.

3. Edit your Cliniko reminder or confirmation template and insert the edited URL

Cliniko's instructions for editing these templates are here if you need them:

In your Cliniko account, head over to the settings your Cliniko appointment reminders or confirmations.

For example, here's where you'd edit your reminders:

Then open your new patient reminder template(s), for example:

To insert the form URL into the template:

  • Write some text about the intake form if you haven't already. Then add some link text for the form - such as 'Complete the form now'

  • Highlight that text and use the hyperlink button to link it to your edited Peptalkr form URL:

  • Now paste in the URL your prepared in step 2 and press Done:

4. Test the link

Before finalising, it’s important to test the link:

  • At the bottom of the Cliniko template editing screen, click on 'View Sample.'

  • Hover your mouse over the hyperlinked text:

  • Now look at the link destination preview in the bottom left corner of your browser screen and ensure there is a dummy name and patient ID:

See the 0000001 and the Jane? Awesome, it's working.

  • Now actually click the link and ensure it goes to your Peptalkr form.

5. Save your changes

All good? Great! Press the 'Update reminder template' button to save your changes.

Note: Cliniko sometimes shows the text/URL you've inserted as funky-looking in the editor. Don't worry - just press the 'View sample' link to ensure it's fine for your recipients.

Funky looking in editor:

Fine in the sample:

As long as the sample looks good, all is ok! If the sample looks funky, repeat the steps again. This is a Cliniko bug.


📱 SMS reminders

Follow steps 1 and 2 above, then continue here:

3. Edit your Cliniko reminder SMS and insert the edited URL

Then open your new patient reminder template(s), for example:

To insert the form URL into the SMS template:

  • Write some text about the intake form if you haven't already.

  • Now paste in the URL your prepared in step 2:

4. Test the link

Before finalising, it’s important to test the link:

  • At the bottom of the Cliniko template editing screen, click on 'View Sample.'

  • Now check to make sure you see the highlighted purpose bits below.

See the 0000001 and the Jane? Awesome, it's working.

Note about SMS links: Most (if not all?) smart phones will automatically convert URLs in an SMS to a clickable hyperlinks, so it will be clickable 😊 The sample in Cliniko doesn't make this clear.

5. Save your changes

All good? Great! Press the 'Update reminder template' button to save your changes.

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