There are two key usage factors that affect your monthly pricing:

📱 SMS are charged separately (per credit, like Cliniko)

Peptalkr syncs the email addresses of your patients into an automatically created patient list which is constantly synced to Cliniko. The size of this list is the main factor that determines your plan.

However, you can also create your own custom lists and import external data separate to your patient data. Those subscribers also contribute to your total subscriber count.

Peptalkr allows you to send many kinds of email - both marketing, and non-marketing. Each plan has a generous inclusion of emails per month. If you exceed the limit of the plan determined by your total subscriber count, you'll pay the next plan up for that moment only. Your plan will reset each month.

Head to the Pricing page and use the slider to see plan costs based on the number of subscribers you want to have in Peptalkr.

Just start with the smallest plan and we'll automatically set you on the right plan.

Once the free trial ends, you'll have access to a dropdown on the Settings page called the Active Patient Limit. Click the dropdown to see how many patients (with email addresses) that would be added to your total subscriber count:
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The bracketed numbers correspond to the total number of valid, de-duplicated patient email addresses you have. Now compare these numbers against the pricing page and set the limit that makes sense for your budget.

The month is referring to whether a patient has had an appointment within that period. For example, if you select 24 months, then we'll only import patients who have attended an appointment in the last 2 years.

But we'll always include patients who have an upcoming appointment as well - so even if they are a new patient, or haven't had an appointment in a long time, so long as they have a scheduled upcoming appointment, they'll be imported.

Your total number of subscribers is the sum of all subscribers across your lists.

We DO NOT count:

However, if the same email address is active on multiple lists, it counts multiple times against the total. To avoid active subscriber duplication, use segments to sub-groups of patients - do not import custom lists of patients. Only use custom lists for non-patient lists - read more here.
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To see how many subscribers you have, click on the Send Email tab then open the Lists & subscribers section, then look at the number under "Total subscribers". This is the total number of subscribers across all lists.
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We automatically create a Patients list for you which is deeply integrated with Cliniko and syncs every few minutes. We do not recommend adding people to this list manually. If you just want to contact a certain group of patients - create a Segment, don't create a new list.

However, you can create custom lists for marketing databases of people who are not patients - such as website Newsletter subscribers.

Peptalkr's power is in it's email and automation capabilities. Our system runs very differently, we runs literally thousands of processes every day to ensure automations send correctly. The more email addresses, the more processes we run. As such, it's most logical for us to price based on email activity.

Sorry to say that no - it's not possible. We are two completely different platforms with different SMS engines.

You'll be upgraded automatically. We do not charge you on the spot when you are upgraded, instead we add the difference between the plan you paid for at the commencement of the billing cycle + the plan you upgraded to onto the next invoice. If you dropped back down under your plan limits, you'll be automatically downgraded at the start of the next billing cycle.

That's fine - if you increase your active subscriber count for a short duration in order to send an email blast, you can do that. You can then downgrade again after you send the email. But as we explain above, sending a campaign to a higher volume of patients than your previous plan allows will process an upgrade for the current billing cycle. The next billing cycle will revert to your previous price.