This completely depends on what you sent, so let's break it down:
Email campaigns
Go to the 'Send email' tab
Click on 'Campaigns'
Under 'Recently sent' click on the campaign name
Here's a complete summary of your campaign. Use the navigation on the left to dive deeper into the reports.
Section |
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Recipient activity | This is probably what you're looking for. A detailed list of all recipients as well as a breakdown of:
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Link activity & overlay | This is a nice little visual summary of what links were clicked. |
Worldview | If you sent an international campaign, you can see where your recipients were in the world when they opened it. |
Bounce summary | A detailed look at email addresses which bounced and why. |
Opens & clicks | A graph of opens and clicks over time. |
Social sharing | If your campaign was shared on social media, you'll see that here. There's also a link for you to share the campaign yourself if you wish. |
Email client usage | Which email clients do your recipients use? Gmail? Outlook? Apple Mail? Here's where you find out. |
Automated journeys
Go to the 'Send email' tab
Click on 'Automations'
Click on the automation name
You'll see a summary on the left - for more detail click 'View full report'
Here's some more detail - broken down by each email in your journey (if you have more than one). For even more detail, click 'Full report'
Here's a complete summary of the email . Use the navigation on the left to dive deeper into the reports. Use the table above for a description of the tabs.
Transactional emails
Go to the 'Send email' tab
Click on 'Transactional'
Click on the transactional email name
You'll see a summary of activity in the last 30 days in a chart. Scroll down to see the actual recipients. We only store the last 60 days of activity here.
SMS
Go to the 'Send SMS' tab
Click the little info icon to view the details of your SMS.
Scroll down to see a log of every SMS that has been sent in the last 60 days. These are all stored inside date folders - click the date to expand and see each recipient.
👉 The SMS log does not display names or phone numbers. This is for security and privacy reasons. If you want to see the name of the recipient - just click on the 'Patient ID' - which is a long number that is hyperlinked straight to the patient file inside Cliniko.
We have plans to improve the SMS log so you can search it with more ease, across all SMS you have. In the meantime, you can enable the communication log to make life easier, or reach out to us if you need help tracking down something specific.