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How to find a log of who Peptalkr has sent emails or SMS to
How to find a log of who Peptalkr has sent emails or SMS to

Who has received an email or SMS from Peptalkr?

Updated over a week ago

This depends on what you sent, so let's break it down:

Email campaigns

  1. Go to the Send email tab

  2. Click on 'Campaigns'

  3. Under 'Recently sent' click on the campaign name

  4. Here's a complete summary of your campaign. Use the navigation on the left to dive deeper into the reports.

Section

Recipient activity

This is probably what you're looking for. A detailed list of all recipients as well as a breakdown of:

  • Who opened it

  • Who didn't open it

  • Who clicked it

  • Who unsubscribed

  • Who marked as spam

Link activity & overlay

This is a nice little visual summary of what links were clicked.

Worldview

If you sent an international campaign, you can see where your recipients were in the world when they opened it.

Bounce summary

A detailed look at email addresses which bounced and why.

Opens & clicks

A graph of opens and clicks over time.

Social sharing

If your campaign was shared on social media, you'll see that here. There's also a link for you to share the campaign yourself if you wish.

Email client usage

Which email clients do your recipients use? Gmail? Outlook? Apple Mail? Here's where you find out.

You can also use the Insights tab for even more reporting data

Automated journeys

  1. Go to the Send email tab

  2. Click on 'Automations'

  3. Click on the automation name

  4. You'll see a summary on the left - for more detail click 'View full report'

  5. Here's some more detail - broken down by each email in your journey (if you have more than one). For even more detail, click 'Full report'

  6. Here's a complete summary of the email . Use the navigation on the left to dive deeper into the reports. Use the table above for a description of the tabs.

You can also use the Insights tab for even more reporting data

Transactional emails

  1. Go to the Send email tab

  2. Click on 'Transactional'

  3. Click on the transactional email name

  4. You'll see a summary of activity in the last 30 days in a chart. Scroll down to see the actual recipients. We only store the last 60 days of activity here.

SMS (automated and one off blasts)

  1. Go to the 'Send SMS' tab

  2. Click the little info icon to view the details of your SMS.

  3. Scroll down to see a log of every SMS that has been sent in the last 60 days. These are all stored inside date folders - click the date to expand and see each recipient.

πŸ‘‰ The SMS log does not display names or phone numbers. This is for security and privacy reasons. If you want to see the name of the recipient - just click on the 'Patient ID' - which is a long number that is hyperlinked straight to the patient file inside Cliniko.

We have plans to improve the SMS log so you can search it with more ease, across all SMS you have. In the meantime, you can enable the communication log to make life easier, or reach out to us if you need help tracking down something specific.

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